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Customer service

Improve customer service and relations.

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Customer service

Delivering the goods, but who should pay?

What impact has the big chains charging for deliveries had on smaller pharmacies? Sasa Jankovic reports

18 Sep 2019 , 4 Min Article

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Business environment

Knowing me, knowing you

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it 

05 Feb 2019 , 2 Min Article

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Customer service

Body language

This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.

24 Sep 2018 , 5 Min Module

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Customer service

Communication skills

This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.

21 Sep 2017 , 900 Min Module

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Customer service

Listen up!

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.

21 Aug 2016 , 5 Min Module

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Customer service

Master a skilful ending

This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan. 

10 Jul 2016 , 900 Min Module

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Customer service

Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

23 May 2016 , 900 Min Module

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Customer service

Building strong relationships

This service excellence learning module considers the importance of building stronger relationships with your customers.

20 Apr 2016 , 900 Min Module

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Customer service

Patient-centred care

This learning module considers how putting patients at the centre of their care improves their health and wellbeing.

31 Mar 2016 , 5 Min Module

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Customer service

Speedy specials

While many pharmacy teams appreciate that most specials products have overnight delivery, it seems not all do. Charles Gladwin reports

25 Feb 2016 , 5 Min Article

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Customer service

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities. 

19 Feb 2016 , 900 Min Module

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Customer service

Get talking to patients – and your peers

Reena Barai explains why consultation skills are so important for community pharmacists.

28 Dec 2015 , 2 Min Article

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Customer service

A quality MOT

How can the quality of the service you offer be improved upon?

10 Dec 2015 , 900 Min Module

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Customer service

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

09 Dec 2015 , 900 Min Module

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Customer service

Consultation rooms: it’s good to talk

Are some people still being shy when it comes to talking about embarrassing conditions? 

08 Dec 2015 , 4 Min Article

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Customer service

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers. 

25 Nov 2015 , 900 Min Module

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